# No Service Level Guarantees

**We cannot guarantee the availability of our service. There are too many variables that are out of our control for us to make such a guarantee.**

That said, we will work as hard as possible to ensure that our service is up and running whenever you need it. (We also maintain a [Twitter feed](http://twitter.com/StockCharts) where we report service availability issues.)

If you are making second-by-second trading decisions, we strongly recommend that you have a backup quote service available in case you are unable to contact our site for any reason.

If a service outage does occur, we may or may not provide some form of compensation to members. Typically, compensation would be in the form of additional subscription time.