# No Service Level Guarantees **We cannot guarantee the availability of our service. There are too many variables that are out of our control for us to make such a guarantee.** That said, we will work as hard as possible to ensure that our service is up and running whenever you need it. (We also maintain a [Twitter feed](http://twitter.com/StockCharts) where we report service availability issues.) If you are making second-by-second trading decisions, we strongly recommend that you have a backup quote service available in case you are unable to contact our site for any reason. If a service outage does occur, we may or may not provide some form of compensation to members. Typically, compensation would be in the form of additional subscription time. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.stockcharts.com/learning-more/policies-and-limitations/no-service-level-guarantees.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.