Customer Support
We believe that Customer Support works best when it is viewed as a partnership between friends. We love helping you use our website, but we do ask that you do whatever research you can before contacting support. Below is a list of resources that can help you get the most out of StockCharts.com before contacting our support team. Please review this information thoroughly for the fastest answers to your questions.
Online Support Resources
We have a huge variety of online resources to help anyone better understand how to use our website, as well as how to use technical analysis to make better investing decisions. In addition to the Documentation articles in this Support area, we also have:
Our Frequently Asked Support Questions. Chances are, someone else has already asked about your issue.
Instructional Videos. A series of educational video featurettes, including the popular “Getting Started with StockCharts.com” instructional video that everyone needs to watch.
Instructional Blog Articles. Between our blog articles, Frequently Asked Questions, and StockCharts TV shows, we've got you covered.
The StockCharts Answer Network (s.c.a.n.). Our User-to-User online forum. Who better to help you than another StockCharts user?
Contacting Customer Support
We provide Customer Support to our users via online educational resources and email messages. We are not able to provide phone support.
If you have a question about using our website, you can submit it to our support staff using our Support Request Form.
Support Expectations and Limitations
Our Support Staff is a limited resource. While our dedicated support team works to respond to all messages as quickly as possible, they can only do so much.
Our Support Staff has the following limitations:
We will try to respond to all support requests within one business day (typically much sooner) but cannot respond instantly.
We cannot provide investment advice.
We can only provide limited support for computer configuration problems.
Users are expected to help our support staff in the following ways:
Send messages that are clear, polite, and respectful.
Research problems using the self-help resources on our site before sending in a support request.
Have patience when waiting for responses.
Clearly explain what the problem is, what steps we can take to re-create the problem, what appears on the screen and how big an impact the problem creates.
Make sure that emails from support@stockcharts.com are not blocked or filtered as “junk.”
Do not send messages that are disrespectful, profane or deliberately antagonistic; we will not respond to these messages.
Learn More: Customer Support Policies
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