Membership Policies
No Aliases
StockCharts.com does not allow the use of aliases, pseudonyms or company names for the official name on a user's account. Our various data vendors require that we collect actual names for compliance purposes. We also must ensure that each account is only used by one individual; having a person's real name associated with their account helps us with that requirement.
In addition, real names must be used if you choose to publish a Public ChartList. If an author isn't willing to put their real name by their list, we are not willing to publish their charts. Real names give the lists credibility and reduce the amount of chart-spamming that might otherwise occur.
Accounts Cannot Be Shared
Due to restrictions placed upon us by the various data providers and stock exchanges, we are not able to provide shared accounts. Each StockCharts account can only be used by one person - the person that registered for the account at the time the account was created. Anyone found willingly violating this policy may have their account terminated.
No Real-Time Exchange Data for Financial Professionals
We cannot provide non-delayed charts to “financial professionals” as defined by the various stock exchanges.
We'd love to be able to provide real-time charts to anyone, but the stock exchanges do not allow us to provide those charts to financial professionals. If your job involves trading stocks for others, you are probably considered a professional and must use one of our BATS-based or delayed data plans. We are unable to make exceptions to this rule.
No Compensation for Analyst Absences
We do not provide extensions or refunds for time periods where our technical analysts are unable to post regular commentary articles, regardless of the reason. This includes times when our analysts are on vacation or are otherwise unavailable. Our analysts try very hard to ensure that new articles are posted at least once a day; however, that may not always happen.
Referral Program
Want to be rewarded for spreading the word about StockCharts.com? You're in luck! For every new StockCharts member you refer to us, we will offer you one additional month of service for free.
Here's how it works. When your friend signs up, make sure they enter your User ID (a.k.a. your email address) in the referral box. The box is located on the membership agreement page, which they will see the first time they sign in.
If they remain a current member for two months, a month of service will be added to your account.
Note that in order to qualify for the referral, you need to be an active member. The additional free month does not include any optional paid data plans. You can earn up to 12 free months of service with this program.
Account Information Is Removed After One Year
If you cancel your account, we will archive your saved charts, scans and settings for 1 year from the date of your cancellation. If you rejoin during that year using the same email address, your data will be restored to your new account. After 1 year, your saved data will be permanently erased.
Looking for our policies on refunds and billing? Those can be found on our Billing and Refund Policies page.
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