Billing and Refund Policies

Billing Policies

Currently, we accept Visa, MasterCard, American Express and Discover credit cards, as well as PayPal, Venmo, and direct deposit via ACH. We are only able to accept online payments at this time.

Your credit card or other payment method will be charged at the end of each billing period. For monthly renewal plans, you will be charged each month for your service plan fees (Basic/Extra/Pro). For annual renewal plans, you will be charged once a year for your service plan fees.

If you subscribe to any real-time data plans, they will always be billed monthly, even if your service plan is set up for annual renewal. Data plans are billed separately from service plans, so data plan fees will always show up on your credit card statement as a separate charge. This means that monthly service plan subscribers will see two charges on their statement each month; one for the service plan fees and another for the data plan fees. Annual service plan subscribers will see one charge per year for the service plan fees, plus one charge per month for the data plan fees.

Unless canceled, both service plans and data plans renew automatically at the end of each billing period. If canceled, annual service plans may be eligible for a refund of any unused whole months of service. Monthly service plan charges and all data plan charges are nonrefundable. Please see our Refund Policy for more information.

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Sales Tax Policy

Due to changes in sales tax laws, we are now required to charge sales tax for our services in many states.

You can access your latest invoice from the Your Account page in order to see the amount of sales tax that has been charged for your purchase.

We must collect your full address, not just your zip code, in order to comply with sales tax laws.

In order to accurately calculate the sales tax due on your purchase, your full address is needed. There are often multiple sales tax rates per zip code, county, and city. Therefore, more accurate rates are determined based on your full address.

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Refund Policy

We do not provide refunds for our charting service memberships.

For month-to-month memberships, we are unable to provide any refunds.

For annual memberships, you can cancel within 14 days and receive a refund for your remaining unused, whole months of service. No refund will be issued for the first, partially used month.

Finally, we are not able to provide any refunds for annual or month-to-month memberships purchased during one of our Special discounted offers.

We do not provide refunds for our data plan subscriptions under any circumstances.

This policy exists because we are required to pay exchange fees for new users at the time service is provided. Unfortunately, the fees that we pay to the exchanges are themselves non-refundable, which means we are unable to provide refunds once those fees have been paid.

ACP Plug-ins are refundable within the first 10 days.

After 10 calendar days, all ACP plug-in purchases are non-refundable.

We do not provide refunds for all other Add-Ons.

For all paid ChartPacks, Exclusive Commentary, and other Add-Ons (including one-time payments or subscriptions), no refunds will be given.

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Coupon Codes May Only Be Used Once

You can only use a given coupon code once during the course of your membership. You cannot use the same coupon code more than once.

From time to time, we make coupon codes available to various organizations as a way to help their members. You can only place one order with a particular coupon code during your membership.