Customer Support Policies

Expected Response Time

Most customer support requests will be responded to within 24 hours (often much sooner). If there is a site-wide problem that generates a large volume of requests, we may choose to respond via our Twitter feed, instead of individually.

Scope of Support

As a website operator, we are limited in the kind of technical problems that we can troubleshoot and provide help with. In general, we are only able to provide support concerning the use of the tools on our website. We are not able to provide direct help for problems that are specific to an individual computer's configuration or Internet connection, although we may be able to provide general guidance on how to narrow down such problems.

Additionally, we are unable to provide financial advice, chart interpretations or indicator recommendations. We are not financial advisers or counselors.

Abusive Behavior Restrictions

While the vast majority of our customers abide by our policies above, people that consistently violate those policies may be banned from receiving Customer Support replies in the future.